Shipping policy

Frequently Asked Questions, Shipping Info, and Help

US ORDERS
Standard Shipping: Free


INTERNATIONAL ORDERS (Outside the US)
Shipping charges vary per country, shipping charges and options will be shown at checkout, we use shopifyto show the price.
International orders are subject to an import tax/custom fee from their local government.

When Will My Order Ship?
Orders are processed and shipped within 1-3 business days on standard shipping. 

My Package Arrived Damaged.
Send us an email at support@arbormens.com

Do You Test On Animals?
No, we do not test on animals. All of our products and ingredients are cruelty-free.

My Tracking says "DELIVERED" but I haven't received anything.

Don't worry here's what is happening

As soon as the tracking on your order is updated to "delivered" by the postal courier, It triggers an automatic email from Arbor Men's to let you know your package has been delivered.

Occasionally, a parcel will be marked delivered by the shipping carrier prematurely, if you received a delivery notice, only to find your parcel is not nowhere to be seen, here is some information you should know. 

DOMESTIC ORDERS

If you receive this notice, but the package is not in your mailbox, in your apartment office, or on the doorstep, here are some things to know, organized by courier:

 

What to do if your order was shipped USPS FIRST CLASS:

  • USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
  • Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information
  • If the parcel does not show up (an extremely rare occasion), please call the Post Office and file a claim. Arbor Men's cannot reimburse orders that were delivered incorrectly by the post office or stolen from a property, thank you for understanding!