Frequently Asked Questions
We'd love to help you out!
Please check the FAQ options below for answers to commonly asked questions.
Do your products work?
Yes! We only use high-quality natural ingredients that are proven effective. Our chemists created these potent formulas to give you visible results. The absence of harsh chemicals prevents the damage other brands are notorious for. We guarantee you’ll love your skin with Arbor Mens.
Keep in mind your body is a complex machine. Treating your skin is one part of the maintenance process. We encourage all forms of self-care to optimize the health of your skin. Exercise, nutrition, diet, and hydration influence outcomes. Combine our premium skincare with a healthy lifestyle for the greatest ROI.
When will I see results?
Most guys see improvement in the first 30 days. Everyone is different so results can vary. We recommend using your products as instructed for 60 days for the greatest effect.
How to Use: Pro Care Kit (Face Wash, Scrub, Moisturizing Cream).
How to Use: Anti-Aging Routine (Dark Circle Repair, Corrective Night, and Instant Wrinkle Repair serums).
Is it safe for my skin type?
Yes, all our products are safe for any skin type. Our experts skillfully formulate them to balance your skin. Excessive oil is eliminated on oily skin without causing dryness. Dry skin is hydrated without greasiness. Your skin will feel fantastic no matter what.
Does your scrub contain plastic beads or salt crystals?
These inferior scrub particles can cause long-term skin damage. Arbor Mens Refreshing Face Scrub is made with amber powder. It contains a microscopic organic compound that’s gentle and soothing on the skin.
Are your ingredients safe and natural?
Absolutely! All our ingredients are natural or derived from natural sources. E.g., the caffeine in our dark circle serum is extracted from coffee. We follow clean beauty standards. Our products are 100% free from dangerous chemicals like BPA, parabens, and sulfates.
How long does one bottle last?
Each product supplies you with approximately 60 days of benefits.
Is your Face Wash foamy?
If your face wash or other self-care product lathers, that’s not a good thing. That foaming is caused by toxic chemicals we don't use in Arbor Mens. We tend to associate that big white foamy mess with efficacy. It couldn’t be further from the truth. Sulfates have been linked to skin damage and health issues. They’re also known to strip your skin and cause acne.
What sizes are the bottles?
Daily Botanical Face Wash: 4 Fl. Oz.
Refreshing Face Scrub: 2 Oz.
Hydrating Day and Night Moisturizing Cream: 1 Oz.
Dark Circle Repair Serum: .33 Fl. Oz.
Corrective Night Serum: 1 Fl. Oz.
Instant Wrinkle Repair Serum: 1 Fl. Oz.
How should I store your products?
At room temperature, away from direct sunlight and heat.
Do your products expire?
Expiration dates vary. You can find the expiration date for each product printed on the bottle.
Will your products clear my acne?
Acne has met its match, my friend. All our acne-busters are listed here.
What should I use if I have oily skin?
These products will take good care of your oily skin.
Aren’t these bottles too small?
Remember, these are premium quality concentrated formulas. A little bit goes a long way! Unlike low-quality junk, you don’t need a palmful to get an effect. Our products will last you up to 2 months without taking up a ton of counter space. Subscribe for a sweet 20% discount, and we’ll keep you stocked up so you won’t run out.
How frequently should I use these products?
Daily Botanical Face Wash: As needed. Especially in the morning, before bed, and after exercising.
Refreshing Face Scrub: Use the scrub around 2-3x per week. Less frequently for Dry or Sensitive Skin. More frequently for Oily Skin. Tune into your skin’s needs, and don’t overdo it.
Hydrating Day and Night Moisturizing Cream: As needed. Best used on damp skin to seal in moisture, like after a shower or washing your face.
Dark Circle Repair Serum: Twice per day, morning and evening.
Corrective Night Serum: Once per day, in the evening before bed.
Instant Wrinkle Repair Serum: Twice per day, morning and evening.
Do I need to use the night products at night?
You should, because that’s when your skin benefits most from skincare. When you sleep, your skin goes into repair mode and takes advantage of active ingredients. That’s why many of our products should be used during the day and before bed as directed.
Should I use your products before or after shaving?
We recommend using the Face Wash before shaving to soften your beard hairs. If you’re also exfoliating with the Face Scrub, do both first. Steam from a hot shower or a hot towel opens your pores for an even smoother shave. Our Moisturizing Cream can follow aftershave for best results.
How often should I use the scrub?
Use the scrub around 2-3x per week. Less frequently for Dry or Sensitive Skin. More frequently for Oily Skin. Tune into your skin’s needs, and don’t overdo it.
How should I use the moisturizing cream?
Use it as needed. Our moisturizer won’t clog your pores, and it absorbs instantly. It’s not greasy or oily, so you won’t feel it on your skin. Best applied to damp skin to seal in moisture, such as after a shower or washing your face.
Do you test on animals?
Absolutely not. We are 100% cruelty-free. Let’s assume you should keep this stuff out of your eyes without torturing critters. We do test our products for safety and efficacy on (willing) humans.
Do you support a cause?
Our founder has a special place in his heart for man’s best friend. You can read about our mission to put shelter dogs in forever homes here.
Can I buy Arbor Mens in stores?
Currently, Arbor Mens is only available for sale online.
Can I try it?
Certainly. Samples are tough to swing for a small business like ours. But we offer a robust 60 Day Money Back Guarantee, so you can try our products for 2 months. If they don’t work for you, we’ll refund the cost. Even better than a tiny sample packet.
Can women use your products?
Absolutely. While we optimize our products for men, they are perfectly safe and effective for women. They may just be better than what you’re used to!
Is your packaging recyclable?
100%. All our containers are recyclable. Let’s do our part to keep our planet clean.
Orders / Shipping
How much is shipping?
US orders ship for free. Please see our Shipping Policy page for details.
When will I get my first order?
Your order will arrive 1-3 days after shipping. Please see our Shipping Policy page for details.
Do you ship internationally?
Yes. Shipping costs vary by country. Additional local taxes may apply. Please see our Shipping Policy page for details.
I have a problem with my order. What should I do?
We’re here to help! Please send an email to firstname.lastname@example.org to resolve any issue. We do our best to reply within 24 hours.
What is the return policy?
We offer a 60 Day Guarantee on all our products. Please see our Return Policy for details.
Can I change my order?
You sure can. If you’re a subscriber, you can make changes in your subscriber portal. For non-subscribers or other issues, shoot us an email, and we’ll get you squared away ASAP: email@example.com
What payment options do you offer?
We accept all major credit cards and non-prepaid debit cards. Shop Pay allows you to divide the total cost into four interest-free payments. Learn more about Shop Pay.